Last updated: 23 October 2026
Who we are
VillaFix is a brand of Husnain Abdul Rasheed Technical Services L.L.C., Shop S09, Al Lisaili, Dubai, United Arab Emirates. This policy explains how we collect, use and protect personal information when you visit villafix.ae, contact us, or book our villa maintenance services.
Information we collect
- Details you give us: your name, phone number, email address, villa address or community, and the details of the service you need, when you fill in our contact or quote form, call us, or message us on WhatsApp.
- Service records: job details, photos of the work area, appointment dates and invoices, when we carry out work at your property.
- Website usage data: pages visited, device and browser type, approximate location and how you arrived at our site, collected through cookies and analytics tools.
How we use your information
- To respond to enquiries, give quotes and schedule site visits.
- To carry out maintenance work, AMC visits and follow-up support.
- To send service reminders or updates you have asked for.
- To improve our website, services and advertising.
- To meet our legal, tax and accounting obligations in the UAE.
We do not sell your personal information.
Cookies and third-party services
Our website uses cookies and similar technologies. These include Google Analytics and Google Tag Manager (to understand how visitors use the site), Google Fonts, and a Google reviews widget that shows reviews from our Google Business Profile. These providers may process data such as your IP address under their own privacy policies. You can block or delete cookies in your browser settings; some parts of the site may not work properly without them.
Sharing your information
We share personal information only when needed: with our technicians and trusted subcontractors who carry out your job, with service providers that host our website or process form submissions, and with authorities when the law requires it. Everyone we share data with is expected to keep it confidential and secure.
How long we keep it
We keep enquiry details for as long as needed to respond and follow up, and service records for as long as required for warranty, accounting and legal purposes. After that, we delete or anonymise the information.
Your rights
In line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you can ask us to access, correct or delete your personal information, object to its use for marketing, or withdraw consent you have given. To make a request, contact us using the details below.
Security
We use reasonable technical and organisational measures to protect your information. No website or internet transmission is completely secure, so we cannot guarantee absolute security.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact us
Phone / WhatsApp: +971 52 860 5588
Email: husnainabdulrasheed1@gmail.com
Address: Shop S09, Al Lisaili, Dubai, UAE